When you are clocking in a dozen caregivers at a time and recording documentation and something goes down, it doesn’t matter the features, user experience, or server uptime of a product. What matters is customer service. Can you get ahold of someone quickly and fix the issue you have? And for Disable, only one software provider had that above all else. Cashe Software and Pavillio.
In speaking with Janette Xiong at Disable, she made it clear that there are dozens of software partners that can fill the needs of a care giver system but only one has the customer service she and her caregivers required. Pavillio and Disable’s Project Manager, Samantha (read more about her here) was there at the beginning and continues to provide the service that Cashe Software is known for.
From Janette: