The Pavillio app can be downloaded in either iOS or Android

For iOS Users: Find Pavillio in the App Store here.

For Android Users: Find Pavillio in the Google Playstore here. 

Here are the ways to review time worked: 

• Hours worked for the current week display on the Dashboard.
• Hours worked for past weeks can be found in My Profile>View My Hours Worked>Select the week
• To see individual visits for each client, go to My Clients>View Details>View Visit Entries. This will show start/end and total time for each individual visit record 

Pavillio complies with all state and federal EVV regulations,
including the 21st Century Cures Act. We continuously update our
app to adhere to the latest compliance standards across all state

Here are the steps:

• Go to My Clients>View Details>Add Manual Visit
• Select the Service Line,Add Visit
• Select the service date
• Select the service code, if needed
• Select the start/end times for the visit
• Click Add Visit
• Add Activities (PCA only) and Visit Notes
• Employee Sign
• Client/RP Sign and enter PIN if present, otherwise select Not Available
• Select Submit 

Here are the steps for to use the SharedCare feature: 
 

• Go to My clients>Sessions  
• Add Session 
• Select the Service you’re performing 
• Select the clients that you’re starting the visit with by selecting the radio button on the left side 
• Start session 
• If additional client arrives and needs care, use Add Client to start the clock for that person 
  Client sessions can be ended and restarted if they leave and return during your shift 

Here are the steps: 

• Each individual visit entry needs to have activities or outcomes and visit notes 
• Each client can be clocked out individually using Clock Out or Stop Session at the bottom will stop the session for all clients 
• Once documentation is completed and the visit is ended, you will sign and submit the record 
   

Here’s the steps: 

• If expense reimbursements are allowed by your agency, you will select Add Expense 
• Select the expense that you’re adding such as mileage 
• Enter the total miles/dollars that you’re requesting to be reimbursed for 
• When the session is submitted, the expense reimbursement is submitted as well 

These are the steps to change the language in the app: 

• Under Menu – Change Language
• Select from 10 different language options 

There are several reasons why and ways to resolve. 

1. Look for red boxes around the issue areas. This will indicate where the error is.
2. Client ineligible
3. Client out of units
4. Visit already exists
5. No activities added 

To create a bookmark on your home screen to function like the app: 
 
If you have an iPhone/iPad … 
• Visit the website app.pavillio.com/app.pavillio.com/ew in your Safari browser. 
• Tap the Action button (the square button with the arrow pointing upwards). 
• Scroll down and tap Add to Home Screen. 
• Give the shortcut icon a name that will allow you to quickly recognize what the icon is for. 
• Tap the Done button. The icon should now be on your Home screen. 
 
If you have an Android phone or tablet … 
Follow these steps if you’re using the stock Android browser (the one that looks like a “globe”): 
• Visit the website appp.pavillio.com/app.pavillio.com/ew in your Android browser. 
• Tap the three vertical dots to the right of the address bar to display the browser’s menu. 
• Tap Add to Bookmarks. 
• Tap the down-arrow in the “Add to” field and select Home screen from the drop-down menu. 
• Tap the title that’s displayed in the “Label” field and give the shortcut icon a name that will allow 
you to quickly recognize what the icon is for. 
• Tap OK. The icon should now be on your Home screen. 
 
Follow the steps below if you’re using Google Chrome: 
• Visit the website at app.pavillio.com/ew in your Chrome browser. 
• Tap the three vertical dots to the right of the address bar to display the browser’s menu. 
• Tap Add to Home screen. 
• Give the shortcut icon a name that will allow you to quickly recognize what the icon is for. 
• Tap Add.