Solution
Garcia spoke with other Minnesota-based community services agencies and conducted extensive online research.
She turned to Pavillio, liked what she saw for its ease-of-use, pricing and support, and signed up for the Free Plan for Start Ups to get started.
Garcia said she loves that Pavillio is Minnesota based and that the Support team has been instrumental in helping her – quickly. Especially with the new in-Pavillio Support request feature, it is now even faster and easier to get help.
“Most of my days are spent taking care of clients, so I will do my administrative and operational work, like billing at night,” said Garcia. “Often, I will submit a Support request directly in Pavillio and then have an answer to my questions first thing in the morning.”
Garcia also appreciates and uses the direct faxing feature – something other platforms lack.
“I think I made every mistake you could make,” said Garcia. “I worked in inventory control and then customer service before recovery so I’m okay with making mistakes. I just need to know how to fix them.”
Garcia sees it is her time to make a difference.
“Surround yourself with the people who do things like you like do and everything falls into place as it should, just like the support I get from Pavillio.”
What advice would Garcia offer to other agency founders in the process of starting up or looking to grow with adding more clients?
1. Every conversation is a meaningful one – someone else may need that information you are passing along.
2. Be true to your word – people can read the truth pretty easily so honor your word even if you have to say no. Be honest. People will appreciate it.
3. Every failure is a learning – I’ve made every mistake possible from DHS to Pavillio to MCOs, but every mistake is a learning opportunity.
“I would want them to know Pavillio gives you a chance to see them for who they are. When they offer you the platform at no charge for the first five clients, you get a chance to really test drive it, which also helps you think about how you need to manage your operations to enable you to focus on caring for clients,” said Garcia.