Privacy policy

Thank you for visiting Cashé Software, owner of Pavillio® and other software solutions for home and community based care agencies (“we,” “us” or “our”). We are committed to protecting the information provided by our users. 

This privacy policy (this “Privacy Policy”) summarizes our practices with respect to how we collect, use and protect personal information from users visiting our website at (the “Website”) or using our home care agency web or mobile–based applications (the “Applications”) that contain a link to this Privacy Policy. This Privacy Policy does not apply to information collected by other websites, applications or online properties not under our control.  

  • References to “Sites” means collectively, our Website and Applications.   
  • References to “you” or “your” means you, a natural person, from whom we are collecting personal information.  
  • References to “Agency” refers to a home or community based care agency.  

By visiting or using our Sites, you, on behalf of yourself, and any other person on whose behalf you are using or providing information through the Sites, expressly consent to our collection, use, and disclosure of personal information as specified herein and agree to the terms of this Privacy Policy. 

We may update our Privacy Policy at any time. Updated versions of this Privacy Policy will be indicated by the “Last Updated” date and are effective upon posting.   


Information collected through our Sites is stored and processed in the United States. If you use these Sites outside of the United States, you consent to have your data transferred to the United States. We do not knowingly collect personal information from children under 13. Should you have knowledge that a user is under the age of 13, please contact us immediately so we can take appropriate action. 


When you use our Sites, we may collect your personal information for a number of purposes as described in this Privacy Policy. Personal information is any data that could potentially be used to identify a particular person, such as a person’s name, address, e-mail, user ID, and social security number. Our Applications also collect personal health information (PHI) submitted by you as a care recipient or a care provider. We may also collect information that does not identify you individually but is generated as a result of your activity or use of our Sites. 

  1. Information You Voluntarily Provide Us 

Our Applications 

When you use our Applications through your Agency, we may request that you voluntarily supply personal information including PHI within the Applications to provide you the requested services.  Providing this information is up to you.  However, if you chose to do so, it will be sent in an encrypted fashion that sufficiently protects personal information and your PHI.  Mechanisms to send data securely vary depending on the sender’s electronic mail system, network and system configuration, etc., and are the responsibility of the sender.  We do not collect any personal information or PHI in our Applications without your consent. 


We are a Business Associate performing services on behalf of your Agency which is a “Covered Entity.”  As such, your PHI may be provided to us in order for us to provide the appropriate services in accordance with contractual obligations to our customers. Requests for updates or deletion of PHI must be coordinated through your Agency as the Covered Entity that collected the information; as such requests may impair our ability to provide agreed-upon services.  

Our Website.  We collect personal information when you contact us and submit your information to us through the contact methods listed on our Website. You can decide how much information you want to submit and share with us in those cases. Such information may include items such as your name, mailing address, email address, phone number, other information you voluntary submit which personally identifies a person, and if you so choose, PHI.  We may keep a record of the communication to help answer or resolve the matter you contacted us about. We recommend that all PHI information be submitted only through our Applications.  

Additionally, you may submit personal information when applying for employment with us through our Website, such as information in your resume and employment related information which may include demographic information (race, gender, veteran status, and disability status and reasonable accommodations), employment history and salary, and ability to work in the United States.  

If you have voluntarily provided information to our Sites, you consented to the collection and use of your personal information and PHI as described in this Privacy Policy.  

  1. Information We Automatically Collect  

In addition to information that you voluntarily submit to us, we automatically collect certain “usage information” when you access or use our Sites.  Usage information does not reveal specific identity such as name, home or email address, social security number or PHI. Usage information is data collected about your equipment, browsing actions, patterns and activity as you interact with our Sites. The usage information we collect from you may include your:   

  • Internet Protocal (IP) address of your device;  
  • Type of device you are using, its operating system, and browser used, and device identifiers; 
  • Internet or mobile service provider; 
  • General geolocation of your device via IP address; 
  • Website browsing activities (pages you visit, date and time of use, length of visit, browsing and search history, referring URL or exit pages); 
  • Application information and usage (the time you began using the app, the Agency you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used) 
  • If you are an Agency care provider, your GPS location only at the time you clock in and clock out of our mobile Applications (but not in between); and 
  • Aggregated de-identified data or analytics data that is non-personal, statistical information. 

This information helps us to understand, analyze, improve, manage and diagnose problems with our Sites, and to deliver a better service. Standard technologies such as “cookies” and “web beacons” are used to automatically collect usage information.  

What Are Cookies And How Are They Used? 


Website.  Our Website, like most other commercial websites, may utilize a standard technology called “cookies” to collect information about how our Website is used. A cookie is a small text file that a website or email may send to your browser and which is generally stored by your computer or device. Cookies cannot retrieve any other data from your computer’s hard drive or obtain your e-mail address. If you are simply browsing our Website for information, a cookie may be used to identify your browser as one that has visited the site before. Using cookies allows us or our service providers to collect information about how many people have visited the Website, the time spent there, what pages were viewed, and other usage or traffic data and to improve our content and services.  


Applications. In our Applications, we may also make use of memory-based cookies in support of authenticating the user of our Applications. Similarly, if you are a registered user of a site providing service to our clients (and have a user ID and password), we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site. Although you can modify your browser to either accept or reject all cookies, it may not be possible to utilize our Applications which require registration if you reject cookies. 


Controlling Cookies.  You have the right to decide whether to accept or reject certain cookies. Your browser may give you the ability to block or otherwise control cookies.  How you do so, however, depends on your browser and the type of cookie.  Certain browsers can be set to reject all browser cookies (but not essential cookies).  If you configure your device to block all cookies or choose when requested to not accept any cookies, you may not be able to access all or certain parts or functions of our Sites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop.    

Other Website Technologies and Controlling Them. 

Web Beacons/Pixel Tags. Pages of the Website and our emails may contain small electronic files known as web beacons that permit us or our service providers, for example, to count users who have visited those pages, opened an email and for other related website statistics. In some cases, tracking pixels can generally be disabled by setting your browser to be in text mode only. If you object to web beacons in emails, we recommend that you follow the instructions for disabling cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address or other unique device identifier; but we will not identify you as an individual. You may also opt out of receiving emails from us as described below. 

Google Analytics. Our Website also uses cookies from Google Analytics to recognize you and enables us to collect certain statistical and analytics information only about your visits to our Website, including such as your IP address, the pages you visit; and the time, date and length of your visit. However, data collected by Google may be shared with other Google services and Google may use the collected data to contextualize and personalize the ads of its own advertising network to you.  To prevent Google Analytics from collecting data generated by your use of the Website (including your IP address for analytics), you may install the Google Analytics Opt-out Browser Add-on at    


  1. Generally we use your information we collect about you or that you provide to us when using our Sites to:  
  • Provide our Applications and services to you and our Agency clients including for claims processings; 
  • Present our Website and its contents to you; 
  • Provide you with information or services that you request from us; 
  • Help us better understand and improve our Sites, products and services; 
  • Protect our Sites and our users through audits, fraud monitoring, prevention;  
  • Share the information as described below; and/or 
  • For any other purpose with your consent, or if lawful, without your consent. 



We do not sell or rent your personal information collected from our Sites with unaffiliated third parties for their own direct marketing purposes. However, we may disclose or share your information we collect about you or that you provide to us from using our Sites: 

  • To any of our affiliates in furtherance of our business; 
  • In some circumstances, to trustworthy business partners such as your Agency, third party providers and payors when we submit claims, other service providers that we use to support our Sites and usage information with our analytic providers;. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about the users of our Sites is among the assets transferred; 
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request;  
  • To provide you with email marketing from us; and/or 
  • If we reasonably believe, disclosure is necessary or appropriate to protect the rights, interests, property, or safety of our company, our customers, our users or others.   



The security of your personal information and PHI while using our Sites is very important to us.  As a provider of services to the healthcare industry, we have implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 with respect to protected health information collected through our Applications. 

We use a combination of process, technology and physical security controls to help protect the security, integrity, and availability of your personal information under our control. This includes, among other things, using firewalls, encryption, intrusion detection and site monitoring. For example,  

  • We use https for secure communication between servers. 
  • When we store data on your mobile device, we will store it in app-private storage that cannot be accessed by other apps. 
  • We maintain internal policies and processes that limit access to your information to our staff who need to know the information to perform their jobs. 

You can take steps to protect your information also: 

  • Do not share the username and password you use with our Applications; 
  • Change your password immediately if you believe any unauthorized access has occurred; and 
  • Sign out of any of our Applications when you are finished. 

While we take increased measures to protect the information you submit to us, we cannot guarantee its absolute security. No Internet, email, or application transmission or method of storage is ever error free or 100% secured. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. 

Care Providers 

If you are a care provider, to use our Applications, you must have an account with an Agency who uses our software. Your use of our Application with that Agency may be subject to that Agency’s policies and terms. You understand that while connected or attempting to connect to an Agency’s system, the Agency may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including but not limited to information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Please contact your Agency if you have any questions about their policies or terms. 



What Are Your E-mail Opt-Out Rights? 

If you do not wish to receive email communications or email marketing from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of our email communication.  You can also opt-out by sending us an email as set forth below under the caption “Contact Us” below with your opt-out request.  Please allow us sufficient time to process the request.  Please note that after you opt-out of our email communications, we may still contact you for transactional or informational purposes.  These include, for example, customer service issues or questions regarding our products and services. 

  1. Links To Other Sites  
  1. Our Website may provide links to other third party websites, locations, platforms, and sites operated and owned by third parties. These third party sites are outside our control and not covered by this Privacy Policy. If you click a third party link, you will be leaving our Website and directed to that third party’s site. These third party sites may use automatic tracking technologies (like the cookies and pixels/web beacons described above) to independently collect information about you and may solicit information from you. The information collected by these third parties remain subject to their own privacy policies. Please read the privacy policies of these third party sites. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 


Some browsers have incorporated a Do Not Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on the Services. 

  1. Contact Us 

If you have any questions about this Privacy Policy or privacy concerns, please e-mail us at [email protected] or call us at the phone number on our Website  We use reasonable efforts to respond to you as soon as possible or as otherwise required by applicable law. 

Big news! We've joined forces with HHAeXchange to help enable homecare agencies.