EVV in Minnesota: Wait, are we a homecare agency or a IT support desk?

As EVV becomes more of a reality in Minnesota, agency administrators have had to transform their teams filled with people-focused employees into IT support organizations overnight. While EVV has long term benefits, in the short term, it is a strain on support staff, caregivers and clients alike. Regardless of the EVV software system you use, the challenges of rolling it out, supporting it and gaining user adoption are the same; taxing and demanding. There is hope! This webinar is lead by Samantha Frederick, who has a unique perspective having been the Director of a large agency with over 2500 clients and now is the Product Manager at Cashe Software. She has been on both sides. She has some of the most valuable insights that she will be sharing to help you accelerate adoption within your agency. Here’s what you will take away from this webinar:

1) EVV Best practices
2) Pitfalls to avoid
3) Technology selection
4) The power of piloting
5) The 3 legged stool of EVV success
6) Managing expectations with employees and clients
7) Agency processes that have to change with EVV

Want more information on EVV in Minnesota?

We have an entire section devoted to EVV in Minnesota. Our EVV Resource Center has downloads, videos, and opportunities to sign up for office hours!

Still confused about EVV?

From the Minnesota DHS site: 


The federal government will soon require some providers to use electronic visit verification systems to document that people are receiving the services that are billed to the state. The 21st Century Cures Act, Public Law 114–255 (PDF), signed in December 2016, requires providers of personal care, including personal care assistance (PCA) and some waiver services (beginning in 2020) and home health care providers (beginning in 2023) to use electronic visit verification to be eligible for full federal Medicaid matching dollars.

The Minnesota EVV system will verify:

  • Type of service performed
  • Who received the service
  • Date of service
  • Location of service delivery
  • Who provided the service
  • When the service begins and ends.

The method used for verification will depend on the EVV system chosen by the Minnesota Department of Human Services. Providers may use either the state-provided EVV system or an alternative system of their choosing that meets state requirements.”