For recipients and residents:
- Real-time benefit information at their fingertips
- One tool for all county communications
- Easy access to case managers
For counties:
- Serve more residents.
- Less manual paperwork
- The app is open even when your office is closed
The imperative to innovate and transform care
We had already seen the demand for Pavillio increase – especially as the pandemic fundamentally changed digital appetites and expectations. So, when the State of Minnesota issued an initiative in October 2023 to transform service delivery, better integrate services for children and families, modernize Medicaid Management Information Systems, and more – and that the mandate provided funds through 2025, we knew we needed to act now.
But to start, we and our county partners had key questions, such as:
- What can we do here and now?
- How can we leverage what we have today without costly and time-consuming large-scale projects?
Given our history and track record, fortunately, the answers became simple.
The results were impressive.
- 75% reduction in time to complete billing
- Significant billing accuracy improvements
- Closed revenue gap by reducing volume of unbilled services
As we worked together, it became clear there was still much more we could do to help counties and help in our shared mission to improve lives. It also became even more clear that our flagship product – Pavillio – could play a key role. With its person-centered design and focus on empowering individuals to self-direct their own services and care, Pavillio already had a long-standing history serving more than 400 home care and community-based services agencies and impacting more than 75,000 individuals.