Pavillio Advisor

Support

Cashé Software is Minnesota’s leading provider of agency management software for home and community-based services agencies. Due to our continued growth, we are seeking a Pavillio Advisor (Support) to join our team.

RESPONSIBILITIES
  • Provide Level 1 and Level 2 software support for our clients by troubleshooting Pavillio systems.
  • Multi-task and track multiple open tickets at various stages of completion.
  • Work with multiple teams to find, analyze, and resolve client issues.
  • Communicate the root cause to clients in non-technical terms, both in writing and verbally via phone calls, emails or meeting.
  • Proactively identify clients experiencing repeated issues that are not resolved to the client’s satisfaction. Escalate issues, as needed.
  • Provide recommendations to the Product Manager about how to improve customer experience.
  • Assist with setup, administration, and configuration of Pavillio systems for customer needs.
REQUIREMENTS
  • 2+ years of relevant professional experience preferred
  • Prior experience in an HCBS/Home Care service setting a must
  • Excellent problem solving and analytical skills
  • Outstanding oral and written communication skills
  • Ability to convey technical information to a general audience
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to prioritize tasks and carry out responsibilities with minimal direction
  • Knowledge of EDI formatting, syntax and processes a plus, but not required

Our employees embody Cashé Core Values of:
Own It!
Innovation.
Problem-Solving.
Serve Others.
Be Positive.
Cashé Software offers competitive wages and benefits along with a great work location.
If you would like to be a part of this great company, please respond with a detailed resume that outlines your experience to:
careers@cashesoftware.com